Privacy & refund policy - Sagarikabooking
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Privacy & refund policy

Refund rules and how we handle your personal information. This page is available to everyone, including visitors who are not signed in.

Refund Policy

Please review our refund policy carefully before making a booking.

1. Payments

All payments made on our platform must be completed using the available payment methods, including:

  • UPI
  • Credit/Debit Cards
  • Net Banking

2. Refund Eligibility

A refund may be issued under the following conditions:

  • The booking is cancelled by the customer at least 3 hours before the scheduled show time.
  • The transaction is successful, but the ticket is not generated or confirmed due to a system or technical error.

3. Cancellation Within Allowed Time

Customers are eligible for a refund if the booking order is cancelled before 3 hours of the show. Cancellations made after this time period will not be eligible for a refund.

4. Non-Refundable Conditions

Refunds will not be issued in the following cases:

  • The refund or cancellation request is made after the allowed cancellation window.
  • The service has already been partially or fully consumed.
  • No-shows or failure to attend the show after confirmation.

5. Refund Method

All approved refunds will be processed to the original method of payment used at the time of purchase, including:

  • UPI
  • Bank Account
  • Credit/Debit Card

6. Failed Transactions (Money Deducted, No Ticket Issued)

In cases where the amount is deducted but the ticket is not issued:

  • The refund will be processed automatically.
  • The refunded amount will be credited to the original account within 3–7 working days.
Privacy Policy for Movie Ticket Booking Website

Effective date: April 12, 2026

Thank you for using our Movie Ticket Booking Website (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our website, mobile application, or related services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you create an account, book tickets, or contact customer support:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Payment Information (processed securely through authorized third-party payment gateways; we do not store card or UPI details)

1.2 Non-Personal Information

We automatically collect non-identifiable information such as:

  • Browser type
  • Device information
  • IP address
  • Usage statistics and interaction logs
  • Cookies and similar tracking technologies (explained in Section 4)

1.3 Location Information

If you allow GPS or location access, we may collect approximate location data to:

  • Display nearby theatres
  • Show available movies and showtimes

You may disable location access at any time through your device settings.

2. How We Use Your Information

We use your information to:

  • Process movie ticket bookings and payments
  • Send booking confirmations, alerts, and notifications
  • Improve website performance and user experience
  • Personalize movie recommendations
  • Prevent fraud and enhance platform security
  • Provide customer support
  • Comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell your personal data to third parties. However, we may share information with:

3.1 Service Providers

  • Payment gateways
  • SMS and email notification services
  • Customer support platforms
  • Analytics and performance monitoring providers

3.2 Cinema and Theater Partners

Your name and booking details may be shared with theater partners strictly for ticket verification and entry management.

3.3 Legal Requirements

We may disclose information if required to:

  • Comply with applicable laws or regulations
  • Respond to lawful requests from authorities
  • Protect our rights, users, or prevent fraud

4. Cookies and Tracking Technologies

We use cookies to:

  • Maintain your login session
  • Save your preferences
  • Analyze website traffic and usage patterns
  • Improve platform performance

You can disable cookies via your browser settings; however, some features may not function properly.

5. Data Security

We implement industry-standard security measures, including:

  • Encryption of sensitive data
  • Secure payment gateway integrations
  • Firewalls and malware protection
  • Regular security audits

While we strive to protect your data, no digital platform can guarantee 100% security.

6. Data Retention

We retain your information only for as long as necessary to:

  • Complete transactions
  • Meet legal and regulatory obligations
  • Maintain your user account

You may request account deletion at any time, subject to legal retention requirements.

7. Your Rights

Depending on your region, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request the deletion of your data
  • Withdraw consent
  • Opt out of promotional communications

To exercise these rights, please contact us at:

sncvenduruthy@navy.gov.in

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Thank you for trusting us with your information. Your privacy and security are our top priority.

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